General Terms and Conditions of Business
- Scope of application
For all orders via our online shop the following terms and conditions apply. Our online shop is aimed exclusively at consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity, which acts in exercise of its commercial or independent professional activity when concluding a legal transaction.
- Contractual partner, conclusion of contract, correction possibilities
By placing the products in the online shop we make a binding offer to conclude a contract for these articles. You can place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping basket by clicking the order button. Immediately after sending the order, you will receive another confirmation by e-mail.
- Contract language, contract text storage
The language(s) available for the conclusion of the contract: English
We save the text of the contract and send you the order data and our general terms and conditions in text form. You can view the contract text in our customer login.
- Terms of delivery
Shipping costs are added to the stated product prices. You can find out more about the amount of the shipping costs in the offers.
We only deliver by mail order. Unfortunately it is not possible to collect the goods yourself.
In our shop you can choose between the following payment methods:
When you place your order, you provide your credit card details. After your legitimation as a legitimate cardholder, the payment transaction will be carried out automatically and your card will be charged.
During the ordering process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register, authenticate with your access data and confirm the payment order to us. After placing the order in the shop, we will ask PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately afterwards. You will receive further instructions during the ordering process.
During the ordering process you will be redirected to the website of the online provider PayFast. In order to pay the invoice amount via PayFast, you must authenticate with your access data and confirm the payment order to us. After placing the order in the shop, we will ask PayFast to initiate the payment transaction. The payment transaction will be carried out automatically by PayFast immediately afterwards. You will receive further instructions during the ordering process.
- Transport damage
If goods are delivered with obvious transport damages, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us will not have any consequences for your legal claims and their enforcement, especially your warranty rights. However, you help us to be able to assert our own claims against the carrier or the transport insurance company.
- Warranties and guarantees
Unless expressly agreed otherwise below, the statutory liability for defects shall apply.
The following applies to used goods: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year from delivery of the goods must be reported and claimed at firstname.lastname@example.org within one month of occurrence.
The above limitations and shortening of the period do not apply to claims based on damage caused by us, our legal representatives or vicarious agents
– in case of injury to life, body or health
– in the event of intentional or grossly negligent breach of duty and fraudulent intent
– in the event of breach of material contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the contractual partner may regularly rely (cardinal obligations)
– within the framework of a guarantee promise, if agreed or
– insofar as the scope of application of the Product Liability Act is opened up.
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
For claims based on damages caused by us, our legal representatives or vicarious agents, we are always liable without limitation
– in case of injury to life, body or health
– in case of intentional or grossly negligent breach of duty
– in the case of guarantee promises, if agreed, or
– as far as the application adviser